Nikon Reviews

I pre-ordered a camera with Nikon and after 2 months of waiting they cancelled my order. I received an email simply saying it was cancelled, giving no reason as to why. I had to take the time to call them just to figure out what happened. After a lot of back and forth, several contradicting messages, and far too much of my time wasted I figured out what happened:

When we placed the order we gave them authorization to charge our credit card. When they were ready to ship the order 2 months later they attempted to do so, but so much time had passed that the authorization had expired. To be clear, my credit card was fine, it had plenty left on it's limit to make the purchase, but Nikon's authorization to charge the card had expired. Instead of contacting me to rectify the problem, THEIR problem, they simply cancelled the order, losing my place in a 2 month long line.

After discussing this with their support we were told that they could not give us our place in line back.

This is a $3,000 professional camera but their service is about on par with a shady 3rd party seller. In the end this experience made me change my mind and I decided to not purchase the camera.

They have the worst customer service. I purchased a lens from them online and within 18 minutes tried to cancel the order after I found out my husband had purchased the same lens for me as a gift. The first representative put me on hold for over 20 minutes and then said I had missed the 30 minute deadline for returning. He then told me he would "escalate" the situation and would send me an email within 24 hours. No Email. I then called 2 days later, that representative said she would "escalate" the situation and send me an email. She did send the email but nothing was done. The third representative said she would "escalate" the situation and make sure they sent me a return label. She did send me an email and a link to print the return label. But guess what? The link did not work. The fourth representative told me they had a problem and the link never worked? Why did they send it in the first place if they knew it didn't work? She claimed she would send me the return label by email. Still waiting. I'm not sure if they are doing this on purpose so they don't have to take back the lens or if they are really incompetent. Either way, I don't want to own Nikon anymore. Rotten customer service.

Well here we are mid-July and still nothing from Nikon on fixing my new camera. I wrote the first review back in April after over a month of trying to get some help from them. The last the time camera worked was mid-February and I got the darn thing mid-December. I will buy nothing else from this company.I received a Nikon D7500 for my birthday this past December. I've used it several times, yes there was a bit of a learning curve, but there were no mechanical problems that I noticed when I received it. Then I took it out this past Sunday, April 5,2020, and there it was. When I tried to take a picture, I got a double click and up popped the Err.
After looking up everything I could on the internet regarding this and finding out that unless you've somehow managed to get oil and dirt inside the camera and or on the connecters of the lens then there is a problem with the camera. The only option is to return the camera for service.
Here's the thing, Nikon isn't taking in any of their products for repairs at this time. I get it. The whole virus thing is a serious concern but there are certain things that makes this argument self-serving to my way of thinking. The virus is supposed to be only active for three days on metal and plastic and on cardboard for one day. I'm also certain that there are ways, I know people who are using them, to keep things from coming into contact with employees for another three to four days once it arrives on site.
I know this sounds like it is only a matter of someone who wants their camera fixed as soon as possible, and yes, I admit that I do, but they have a lot of people not working at this time. This means that there are people that might be able to be working but Nikon is using the excuse, and yes, I use the word excuse, to keep from having to pay for their support personnel. Here's the thing, try to order a camera from them. They won't hesitate a moment to send you one regardless of what the person or persons who handles the shipment may or may not have.
What really made me mad was that when I went to looking this up, the err popping up, it's not uncommon on new cameras from Nikon. Actually, it is usually a result of something that happens during manufacturing. I wonder how much they charge for this problem if they do accept the return and that doesn't include the shipping and handling.
I have made a point of being extremely careful with this camera. Not only is it kept in the case it came with, but I also bought a backpack to keep my equipment in, including the camera in the other case.
Oh, if you do have a problem with your Nikon camera, good luck in getting in contact with anyone by any means. It took me an entire day to finally get in touch with someone and that was only because I went through a back door. The online chat is even a problem. Now you tell me, does this sound like they are concerned about their employees or are they using this as a way to avoid their responsibilities to the people who have purchased their products?